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Yes, call Customer Services
on 0870 760 5125.
Office hours are from 9.30am to 10pm Monday to Friday and
from 10am to 9pm Saturday and Sunday. Please
always quote
your account number when contacting us.
No one – not even the largest
telecommunication companies – can guarantee 100% quality
and service at all times. However, we do pledge to
do our best to keep our customers making calls and saving
money.
Yes, we are continuously monitoring
our rates to ensure that they are competitive and reliable.
Sometimes but rarely rates to particular destinations
might increase. These changes take place without notice
that is why it’s important to pay regular visits to
our site.
Yes.
Calls are charged by the minute.
Yes, there is a minimum charge of
5p.
Accounts expire six months after
last usage.
There are no hidden costs with our
service.
Yes, but be aware that some hotels
may have a policy of surcharging calls made through
service providers. You should check beforehand.
Yes but there may be a charge from
the mobile Network to access our service this will be
based on your current peak/off peak tariff. However,
savings will still be made on making international calls
even if international calling is not part of your mobile
package. Currently access to our 0800 service via
Orange contract phones is free of charge.
Yes, but there will be a surcharge
of 15p per minute. This rate is in line with the
industry norm.
You shouldn't experience any
problems, but if you do let us know and we will provide
an alternative access number.
Our on-line
system to allow you control of many aspects of your own
account
-
KEY FEATURES:-
- Call records - check your balance and usage; view your call records
for the last 3 months on-line
- Instant top-up - top-up your account using the "make a payment"
menu option, 24 hours a day, instantly. To top-up,
after you have been set up, login to the WAM site,
click on "My Account" / "Make a payment"
and follow the instructions.
- Speed dials
-
Add/change up to 10 speed dials. You then dial *1
or *2 etc for your destination number, after accessing
the service.
- Registered numbers (Up to 5) - add or change anytime
Personal details and password (except your email address,
which is used for login) - view / change anytime
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- New customers are automatically set you up
for WAM access. It is FREE to have and use, and we
will give you the instructions within your welcome
email for your Calling Account. *
- If you are an existing customer, if it hasn't
already been done for you, you will need to call or
email us to set you up to use the WAM service. To
email us, click here
- To access WAM, click here:
http://easy-dial.web-account-management.com/accounts/login.asp
- If you have problems logging-in there
is a full explanation of how best to do this at
www.easy-dial.com/WAMcookies.asp
In addition to the
UK, you can now call from 10 European countries and the
USA with your easy-dial Calling Account, either via
Freephone or local Access numbers
EUROPEAN
and USA FREEPHONE ACCESS NUMBERS AND RATES
|
Country |
Access
Number |
Cost |
Austria |
0800
677679 |
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Belgium |
0800
496900 |
France |
0805
113 779 |
Germany |
0800
1011304 |
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Greece |
00800 126682 |
|
Ireland |
1800 943631 |
Italy |
800
985771 |
|
Netherlands |
0800 0233534 |
Portugal |
882
301 991 |
|
Spain |
800
099762 |
USA |
1 8666528368 |
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You are on
holiday in Spain and want to call the UK. You
would dial the Spanish Freephone Access number,
800 099762, enter your account number and PIN
when prompted, and dial your UK number, starting
with your Area code. The call would cost you total just 6.9p per minute.
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It depends
on the phone line provider and the arrangement your University/College has
with them. If the system will not
allow access to 0800 Freephone numbers then you might want to consider our
Student Ring-Back service.
You dial
the 0208 access number, after two rings hang-up and then the service rings
back with a dial tone and you make your call as normal.
No, it will
not work with non-geographical numbers. However,
if you are able to establish the “true” number then we should be able to
provide the service.
Where a
non-geographical number has been assigned to your room it is to generate
additional income for the phone company and, possibly, the college/university
from any usage of the line. However,
the phone will normally have a hidden local number as well – the “true”
number.
If I decide to terminate
my account can I get a refund?
Yes, we will refund you
the credit remaining on the account less an administration fee
of 10% (minimum fee £5.00).
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